Case Study: How TechCorp Reduced Support Costs by 60%
Jan 10, 2026
TechCorp is a B2B SaaS company with 50,000+ customers and a support team that was struggling to keep up with ticket volume. Here's how they transformed their support operations with SkyKoi.
The Challenge
- •2,000+ support tickets per day
- •Average response time: 4+ hours
- •Customer satisfaction: 72%
- •Support team burnt out from repetitive tier-1 queries
The Solution
TechCorp deployed three SkyKoi agents:
1. Ticket Triage Bot — Automatically categorizes and routes incoming tickets 2. FAQ Agent — Handles common questions with instant responses 3. Account Helper — Assists with password resets, plan changes, and billing queries
The Results
After 3 months: - 60% reduction in support costs - Average response time dropped from 4 hours to 30 seconds for automated queries - Customer satisfaction improved from 72% to 91% - Support team now focuses exclusively on complex, high-value interactions
The key insight: AI agents don't replace your support team — they handle the repetitive work so your team can focus on what matters.